Order Status

Feel free to e-mail our customer service department at info@ballerinacollection.com at any time to check the status of your order

Privacy Policy

Our Commitment to Your Privacy

Ballerina Collection values you as a customer and respects your privacy. We do not share and sell your information to any third parties. Our goal is to make your visits to our web site convenient, secure and informative. To accomplish this, we collect certain customer information that permits us to customize and enhance your on-line shopping experience and to communicate with you about our products, services, promotions and contests. We are committed to managing this information responsibly and ensuring that you are in control of your personal information and the communications you receive from us.

The Information We Collect

Ballerina Collection collects certain personally identifiable information when you register for on-line shopping, place an order, participate in a contest, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address, phone number, credit card numbers, and/or your child’s date of birth.

How We Use Information

Ballerina Collection uses customer information for three general purposes: to customize the advertising and content you see on our sites; to fulfill your requests for certain products and services; and to contact you about new products or services, special events and promotions. We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Ballerina Collection normally will not link IP addresses to personally identifiable information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or Terms of Use or to protect our service, site, customers or others.

Your Information

Ballerina Collection will not sell, share or rent your personally identifiable information to any third party.

How You Can Access, Change or Delete Your Information and Preferences

You may, at any time, access and verify, correct, update or remove your personal information and preferences on-line at www.ballerinacollection.com or by emailing info@ballerinacollection.com. In addition, if you prefer not to receive information from us, either through e-mail, postal mail or phone, please let us know by sending us an e-mail at info@ballerinacollection.com. Please note that it may take up to two weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone, postal mail or e-mail if we have questions regarding your order.

How We Protect Kids’ Privacy

Ballerina Collection is concerned about the safety and security of children when they use the Internet. In accordance with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

Data and Credit Card Security

Ballerina Collection takes the security of your private information very seriously. As a result, we do not accept orders by e-mail. We will gladly accept your orders on-line at www.ballerinacollection.com. Our Customer Service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. and Pacific Standard Time.

Your Ballerina Collection account information is password-protected for your privacy and security. Ballerina Collection will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your Ballerina Collection account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

In addition, when you submit sensitive information via this web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

If at any time you believe the security of your password or account information has been compromised, please notify Ballerina Collection immediately and either change your member information on-line or contact the Ballerina Collection Customer Service Team at the telephone number above. Should you discover an unauthorized use of your credit or debit card, you should notify your card provider immediately in accordance with the terms of your agreement with that company.

Changes to Policy

Ballerina Collection reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Ballerina Collection encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

How to Contact Us

If you would like to contact us for any reason regarding our privacy policy and practices, please write us at Ballerina Collection 2600 S Broadway St., Los Angeles, CA 90007.