2. Do you have printed catalogs?
To keep our prices low for our customers and due to the rapidly changing styles we do not produce printed catalogs. For the latest information on our current selection of girl’s dresses, you can visit our up to date online catalog and store at www.BallerinaCollection.com

3. Your prices are so great. Would I be sacrificing quality?
We are a manufacturer selling directly to the public, which allows us to ensure that our quality is high and our prices low. We oversee from purchasing of the fabric to the manufacturing (all products are made in the USA) to ensure that we maintain our high quality.

As mentioned above, we firmly believe that it shouldn't cost a fortune to dress your little girl. We stand completely behind the quality of our dresses. Compared to your local department store, bridal boutique or even other websites on the internet our dresses offer just the same if not higher quality and style at a much affordable price. You can view our TESTIMONIALS to hear what our many customers have had to say.

Product / Sizing

1. How do I know which size I need? Can you help me?
Ballerina Collection dresses are made so that it corresponds with children’s casual wear to simplify shopping and for the most comfortable fit for your child. The best way is to correspond the dress size with the T-shirt/Top size she normally comfortably wears. We recommend that if the child is in-between sizes to go up a size to allow for room and alterations if necessary. If you need additional sizing information please feel free to email us at info@ballerinacollection.com

2. What fabrics/materials are your dresses made in?
The fabrics and materials differ widely by style but we ensure that our fabrics are of the highest quality. Our fabrics ranges from 100% Dupioni Silks, satin, organza, cotton and linen.

3. How should I care/wash the dresses?
The care instructions for each dress vary widely. We recommend dry-cleaning to ensure that the dresses retain its high quality.

Placing an Order

1. How do I place an order with Ballerina Collection?
You can place your order directly online at www.BallerinaCollection.com or call us at 1877-596-0666 between Monday to Friday, 9 a.m. – 5 p.m. PST to place an order with one of our personal shoppers.

2. What forms of payment do you accept?
We accept MasterCard, Visa and American Express for payment of our merchandise through a secure link for your protection.

3. What happens after my order is placed?
Once your order is placed, you will receive an email invoice confirming your order. If we do not have the item in stock, we will contact you with the backorder date or recommend alternative dresses.

Once your order has been processed you will receive another email confirming shipment. In this email it will provide you with an online link so that you can track your package. You can also contact us and we will track your package for you.

*Note: we recommend all hotmail and yahoo users to check their Junk/Bulk mailbox as sometimes they may not recognize our email address.

Shipping

1. How long does it take to process my order before it is shipped?
All orders will be processed within 1-2 business days from date it was ordered.

2. What method of shipping do you use?
Our primary method of shipping is via UPS for all domestic shipments and USPS for International Shipments. We have four choices for shipping within the United States: Ground (7-10 business days), 3 Day Select (3 business days) and 2 Day (2 business days) and Overnight Shipping (limited areas only). Shipping costs vary with destination. Shipping time does not include 1-2 day processing time.

Note: UPS does not ship to PO BOX addresses so please use a complete physical address or the goods will be returned to us and any additional costs will be charged to your credit card.

3. Do you ship Overseas?
We do ship Internationally but rates and delivery times vary significantly. Global Express Mail starts at approximately $30 for 3-5 days delivery. Airmail Parcel post starts at $19.00 for 4-10 days and Parcel Post starts at $20.00 for 4-6 weeks. Please note that prices vary greatly depending on destination.

4.How long does it take to receive an order?
Once an order is placed, it takes between 1-2 business days to process your order. Once your order is placed, shipping time depends on the method of shipping and your location.

5. I need a dress quickly. Can you send orders overnight?
We do have Overnight Shipping available as Express Shipping as long as the order is placed before 12:00 p.m. P.S.T.


Returns/Exchanges

1. What if I get an item and I need to return it?
We make every effort to ensure you receive the dress that will be the perfect fit for your girl and special occasion. There are times, however, when a dress may not fit or may not have been what you're looking for. In these cases we offer Returns and Exchanges:

Please view our complete Return and Exchange Policy

2. I need to exchange a dress but I need the new one immediately. What are my options?
Since exchanges are not processed until we receive the original order from you, if you need to receive a dress immediately I recommend that you place a new order and follow the exchange procedures. Once we receive the return dress we will credit your account for the cost of the dress minus shipping and handling charges. Please see Return and Exchange Policy for full details.

3. What if I'm sent the wrong size/item?
Ballerina Collection’s quality and shipping department checks each and every order before shipping to ensure that you receive the dress you ordered. If, in the rare event, your receive the wrong product, simply return the dress to us using the Return form and we will get the correct merchandise to you as soon as possible.